Through strong engagement and collaboration, a faster initiative lifecycle was achieved resulting in higher NPS and increase in sourcing initiative pipeline ($20m > $100m)
Industry | Telecommunications
The Ask
Implement demand management and procurement initiatives portfolio management in a global Telco.
The Challenge
Lack of demand visibility resulting in shallow pipeline, poor business/procurement collaboration, operational challenges due to lack of predictability and prioritization.
Synerga's Approach
User centric design based on persona analysis, user workflows and business processes. Interview and engagement with all stakeholders. Automation of the performance management framework around the solution.
The Outcome
Strong engagement from all stakeholders resulting in better collaboration, faster initiative cycle time, higher NPS and immediate increase of the sourcing initiative pipeline (from $20M to $100M).
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