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Design & Distribution Obligations [DDO]

Writer's picture: Chris KaropoulosChris Karopoulos

Updated: Oct 20, 2024

With the help of Synerga, our Banking client successfully fulfilled their DDO regulatory responsibilities in a sustainable manner


Industry | Banking


The Ask

The client was 2 years into its consideration and delivery of the regulatory changes required by the new Design & Distribution Obligations (DDO), having engaged a Tier 1 Consulting Firm to support.  We were initially engaged to conduct a Diagnostic of the Program and then Reset it.


The Challenge

The Program only had 9 months until the Regulatory go-live date, without a clear plan for delivery, mindful of the existing frameworks, processes and controls.


Synerga's Approach

We Reset the DDO Program for the client, injecting key program stream leads to build and implement.


  • Program Plan assessed against Product lifecycle.

  • DDO Tools into the client environment. 

  • Evidence-based approach to ensure sustainability.

  • DDO into existing Policies and Frameworks

  • DDO, integrating existing infrastructure (tech, data, reporting).


The Outcome

The Client delivered DDO changes on time, on-budget and sustainably, with all Target Market Determinations accurately reflected product promises, while meeting regulatory requirements.

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